FAQs
Pre-Sales
Does TANHON Offer Customization Gearboxes and Reducers and Color?
Yes. We’ll customize the housing color according to customers’ requirements. If you need to customize the gearbox and reducer, please send your specific information and requirements to our international trade team, and we’ll communicate the product details with you ASAP.
Does TANHON Offer Customized Industrial Solutions?
TANHON offers standard and customized gearboxes tailored to customer needs. Our sales and technical teams consider customer requirements, industrial applications, operating conditions, and cost performance to recommend the best models and solutions.
What Gearbox Information Shall Customers Provide Before Placing A Purchase Order?
- Type of the gearbox, ratio, input and output type, input flange, mounting position, and motor information etc.
- Purchase quantity.
- Housing color.
- Shipping method.
- Certificate requirement.
- Other specific requirement.
How To Choose Gearboxes & Reducers Meeting Customers’ Requirement?
- You can refer to our catalog to choose the gearbox and reducer.
- We can help you to choose the gearbox and reducer with the provided technical information of required output torque, output speed and motor parameter, etc.
What Shipping Methods Does TANHON Offer?
TANHON offers air, sea freight, train, express, etc shipping methods. We will decide on the shipping method with our customers.
What Is TANHON’s Payment Term?
The payment term depends on the negotiation result between Tanhon and the customer.
- The default payment term is 100% T/T payment for orders with amounts equal to or less than $2000.
- For orders with amounts greater than $2000, we adopt the payment term of 40% deposit and 60% balance.
What Is TANHON's Delivery Item?
TANHON offers FOB price as default delivery item. If you don’t have freight forwarder in China, Tanhon can also provide you with CIF price.
What Should I Do if I Have Not Imported from China Before?
Please contact our International Trade Department and they will provide you with the best and easiest solution.
Quality Control
What Is TANHON's Gear Quality According to DIN 1328 Standard?
According to the DIN1328 standard, our gear quality is Level 6.
Does TANHON do Profile Grinding and Cylindrical Grinding of Gears?
We do profile grinding and cylindrical grinding of gears ourselves. Our factory has eight top-of-the-line precision gear grinding machines.
Does TANHON Machine Gears and Bodies on Universal Machines or CNC Machines?
Tanhon machines gears and bodies on CNC machines.
What Certification Certificates Does TANHON Have?
We have CE, ISO9001, ISO14001, ISO45001 certificates.
Distributor and Agent
Could We Become TANHON's Agent or Distributor in Our Country?
Certainly, the agency and distribution business is of great interest to us.
Before proceeding, please check if we have an exclusive agent in your country.
- If an exclusive agent is present, you must contact them directly for business opportunities, as we are committed to protecting our agents.
- However, if there is no exclusive agent in your country and you believe you have the capabilities to become one, we would be eager to discuss the potential for collaborating to develop the market in your region!
What Should We Do for Collaboration and importing and selling Tanhon's Gearboxes in My Country or Region?
- The remittance ability. The distributors need to confirm that they have the ability to transfer remittances to TANHON’s account.
- The meeting. It is recommended to have a team meeting to get familiar with team members from each company and discuss about the collaboration details.
- Learn the product. We learn about the products through brochure, catalogs, social media, website, etc. Having better understanding of the product is the most important step.
- Get to know the product quality through samples. We suggest that it is better for our distributors to purchase some samples from us to confirm that you are satisfied with the quality and trust our brand. But it is not required if the distributors don’t want to purchase the sample.
- Distributor contract and certificates. If the distributors are satisfied with Tanhon and Tanhon Gearboxes, we will go through and confirm the distributors contract draft. With all the information confirmed, the contract will be signed by Tanhon and the distributor together.
- Marketing. Since the distributor will do the brand promotion, Tanhon will provide posts raw materials or some design elements for the distributor.
- Orders come at the end.
If I Want to Become A Distributor, What Contact Information Should I Use to Contact Tanhon?
You can contact Cyrus Zheng, the director of international trade department to discuss about the distributor business through HP: +8613567750989 or Email: [email protected].
Warranty
What Should I Do When I Need Warranty Service?
Please contact TANHON’s International trade support team and they will offer help.
Email: [email protected]
Tel: +8613567750989
What Is The Warranty Period Of Tanhon's Gearboxes And Reducers?
TANHON offers a 12-month warranty from the date of the package’s departure from China.
What is The Contact Information of The Warranty Support Team?
The offical email address of warranty support team is [email protected]. For urgent service, please contact the director of the international trade department [email protected].
If Customers Has Problems, What Kind of Support Will You Provide from China?
If the customer has problems, we can offer the following support:
- We provide the instructions in the package of gearboxes.
- if the instructions can not solve the problem, we offer remote guidance through meeting software like Zoom or through WA directly.
- If the remote guidance can not solve the problem, we will send our technical support team members to offer face-to-face help.
Trouble Shooting
What Should Customers Do When The Gearbox ls Breakdown?
In case of gearbox breakdown, refrain from disassembling the parts immediately. Instead, kindly reach out to the respective sales representative in our Foreign Trade Department. Please furnish the details indicated on the nameplate, such as gearbox specifications and serial number, duration of use, type of fault, and the quantity of affected units. Subsequently, proceed with the necessary actions.
What Should Customers Do When Unusual And Even Noise Occurs During The Gearbox Running?
The issue is likely caused by uneven meshing between gears or a damaged bearing. A possible solution is to inspect the lubrication and replace the bearings. Additionally, you can seek further advice from our sales representative.
Maintenance
How To Store The Gearbox And Reducer?
- Ensure protection against rain, snow, humidity, dust, and impact.
- Use wood blocks or other materials to elevate the gearbox off the ground.
- For unused gear units that have been opened, apply anti-rust oil to their surfaces before returning them to storage promptly.
- If the gearbox has been stored for 2 years or longer, inspect cleanliness, mechanical integrity, and the presence of the anti-rust layer during regular check-ups.
What Shall You Do When The Gearbox And Reducer Leaks Oil?
Tighten the bolts on the gearbox surface and monitor the unit. If oil continues to leak, please reach out to our sales representative in the International Trade Department through [email protected].